Privacy Notice

Version 2026-10-30-v1 · Effective October 30, 2026

1. Scope

This notice explains how GV ProClean handles personal data for website visitors, quote requesters, clients, Client Portal users, professional applicants, cleaning professionals, and people who contact GV Support. Separate workforce notices may provide additional detail for employees or independent professionals.

2. Data we collect

Depending on the relationship, GV may process identifiers and contact information; service and property information such as address, property characteristics, selected cleaning scope, access/parking instructions, and scheduling preferences; account and authentication information; operational before/after photos when separately authorized; invoices, tax status, refund records, and payment-provider metadata; customer feedback and support records; professional-application and onboarding records; and security/technical data such as request logs, approximate network information, timestamps, device/browser information made available by service providers, and audit records. GV does not need and asks users not to place passwords, full card/bank credentials, Social Security numbers, alarm/door codes, or unnecessary medical information in ordinary forms, notes, or Ask GV.

3. Payment data

Full payment-card or bank credentials are processed by GV’s payment provider and are not stored in ordinary GV application tables. GV may retain billing identifiers, invoice status, limited payment metadata, and accounting/tax records needed to operate and document transactions.

4. How data is used

GV uses personal data to provide quotes and services; verify scope; schedule and manage cleaning; communicate with clients and professionals; process billing, tax, refunds, and payouts; maintain quality and safety; investigate complaints, damage, fraud, and security incidents; operate support; maintain legal and audit records; comply with law; and improve reliable operation of the platform.

5. Automated support and AI

Ask GV may receive the minimum authorized context needed to answer a signed-in user’s permitted question. Public website support does not receive private client or professional account records. Ask GV is restricted from exposing another person’s records, internal security data, credentials, access codes, internal margins, or owner-only controls, and it is not authorized to make consequential employment, screening, legal, refund, or payment decisions. Escalated matters may create a limited support-review record.

6. Operational photos and image rights

Operational proof photos are governed by a separate Operational Proof Photo Notice in the applicable client workflow. GV does not treat operational photo consent as marketing consent. GV will not intentionally use a client’s property photos, image, likeness, or identifiable private-space imagery for advertising or public promotion unless GV has separate authorization appropriate to that use. GV does not use operational service photos for facial recognition or biometric identification.

7. Sharing

GV may disclose only reasonably necessary information to authorized cleaning professionals and managers; hosting, database, security, communications, payment, tax, payroll, screening, insurance, or other service providers used for the applicable workflow; professional advisers; and government or law-enforcement authorities when disclosure is legally required or reasonably necessary to protect rights, safety, or security. GV does not currently sell personal data or use personal data for targeted advertising on the public GV website.

8. Data minimization and retention

GV seeks to collect only information reasonably needed for the service, safety, legal, tax, payment, workforce, or security purpose involved. Records are retained for periods reasonably related to those purposes, applicable limitation periods, tax/accounting duties, contract documentation, dispute handling, security, and legal holds. When information is no longer reasonably needed and no preservation duty applies, GV may delete, de-identify, or securely dispose of it.

9. Security

GV uses access controls, authentication, role restrictions, private storage, audit records, server-side validation, limited signed links, and other administrative and technical safeguards appropriate to the data and workflow. No system can guarantee absolute security. Suspected unauthorized access or misuse should be reported promptly to info@gvproclean.com.

10. Privacy choices and rights

Where applicable, a person may request access, correction, deletion, or portability of covered personal data and may exercise applicable rights to opt out of sale or targeted advertising. Because GV does not currently sell personal data or run targeted-advertising processing on the public website, an opt-out request will be recorded and respected if those practices are introduced. GV may need to verify identity before completing a request and may retain information when law permits or requires it, including for security, fraud prevention, tax, contract, legal-claim, or legal-hold purposes. If applicable law provides an appeal right, a denied request may be appealed through the same privacy-request process.

11. Privacy requests

Requests can be submitted through GV’s Privacy Request page or by email to info@gvproclean.com. Do not send identity documents, Social Security numbers, passwords, or full financial credentials through the public privacy-request form. GV will use a secure verification process if additional identity evidence is necessary.

12. Children

GV’s services and portals are not directed to children, and GV does not knowingly seek personal data directly from children for their own use of the service.

13. Cookies and local storage

The current public GV website does not intentionally deploy advertising or behavioral-analytics cookies. Essential browser storage, security/session technologies, and payment/authentication technologies may be used by the GV portals and service providers when necessary to provide requested functionality. See the GV Cookie & Browser Storage Notice for current details.

14. Changes

GV may update this notice as the platform, vendors, or legal requirements change. Material changes that require renewed consent will be presented through the applicable workflow before the changed processing is relied upon.

15. Contact

Privacy questions and requests may be sent to info@gvproclean.com.