Website & Client Service Terms

Version 2026-10-30-v2 · Effective October 30, 2026

1. Website use

These Website & Client Service Terms govern use of the GV ProClean public website and, when you request or purchase a cleaning service, the applicable GV service relationship. You may use the website only for lawful purposes and may not probe, scrape at disruptive volume, interfere with, reverse engineer, bypass security controls, impersonate another person, or attempt unauthorized access to GV systems or records.

2. Requests are not confirmed bookings

A website quote, price display, form submission, or Ask GV response is not a confirmed appointment. A service is confirmed only when GV ProClean confirms it in the Client Portal or through an authorized GV communication. Automated support cannot waive these terms, approve refunds, promise an appointment, or create a binding exception.

3. Accurate booking information and scope

Pricing, staffing, timing, and service scope depend on the information supplied by the client, including property type, approximate size, rooms, bathrooms, condition, furnishing/occupancy, pets, access conditions, selected service, and add-ons. If a material difference is documented before or during service, GV may pause the affected work and confirm a revised scope or price before work outside the original confirmed scope is performed. Cleaning professionals are not authorized to privately negotiate GV pricing or collect undisclosed additional cash payments.

4. Access and client responsibilities

The client must provide lawful and reasonably safe access at the agreed time, disclose known hazards or unusual conditions that could affect safe performance, secure pets as reasonably necessary, provide working utilities when the service requires them, and protect or identify unusually fragile, irreplaceable, or high-value items. Do not place passwords, alarm codes, door codes, full payment credentials, Social Security numbers, or other unnecessary sensitive information in ordinary service notes. Secure access information must be provided only through an authorized GV process when requested.

5. Safety and excluded conditions

GV may pause, decline, or reschedule work when conditions present a material safety, health, legal, or property risk, including unsafe structures, active violence, dangerous animals, uncontrolled biohazards, illegal materials, hazardous chemical conditions, or work outside the agreed cleaning scope. A pause for safety does not authorize a cleaning professional to perform unapproved work.

6. Cleaning results and pre-existing conditions

Cleaning can improve ordinary soil and buildup but cannot guarantee removal of every stain, odor, discoloration, scratch, etching, wear condition, permanent damage, pest condition, mold condition, or defect. GV is not responsible for a pre-existing condition or for loss caused solely by an undisclosed hazard, inaccessible area, defective fixture, client-supplied product/equipment, or improperly secured fragile item, except to the extent responsibility is imposed by applicable law or the condition was caused by GV’s legally attributable negligence or misconduct.

7. Operational proof photos

GV’s current service-control model uses limited before-and-after operational photos when the client has separately authorized them. Operational photo authorization is not permission for advertising, social media, testimonials, or other marketing use. Marketing or image use requires separate authorization.

8. Scheduling, changes, cancellation, and fees

The Client Portal shows the controlling status of a service request and confirmed visit. Any cancellation, rescheduling, minimum-charge, or other service fee must be disclosed before it is charged and reflected through an authorized GV record or invoice. A recurring-service plan may be activated only from the client’s recorded recurring-service request, and the client may cancel future recurring-plan scheduling through the Client Portal. Cancelling a recurring plan does not automatically cancel an already-confirmed visit or an already-issued invoice.

9. Billing, taxes, Autopay, and refunds

Cleaning charges and applicable taxes are billed through GV ProClean. Texas sales tax is collected when required. Full payment-card and bank credentials are handled by the payment provider and are not stored in ordinary GV application tables. Autopay is optional and requires separate affirmative authorization. Turning off Autopay does not cancel an amount already due or a separately confirmed service. Refunds and credits are documented through GV’s authorized billing workflow and do not change the underlying transaction record.

10. Problems, damage, and service concerns

Clients should report a quality, damage, missing-property, billing, or safety concern as soon as reasonably possible through GV Support or info@gvproclean.com so the matter can be documented and investigated while evidence is available. GV may request reasonable information such as photos, dates, invoice/job references, or repair documentation. Prompt reporting helps investigation but does not eliminate any non-waivable legal right.

11. Privacy and professional access

Client addresses, access information, service records, photos, support records, and billing metadata are handled under the GV ProClean Privacy Notice. Cleaning professionals receive only the information reasonably needed for an authorized service. Client information may not be used by a professional for personal purposes, private solicitation, or unauthorized contact.

12. Professionals performing services

Depending on the lawful operating model and the particular assignment, services may be performed by GV employees or by approved independent cleaning professionals. Worker classification is determined by the actual relationship and applicable law, not merely by a label in an agreement. Client pricing, billing, support, and authorized service records remain managed through GV.

13. Platform availability and third-party services

GV uses third-party infrastructure and service providers for functions such as hosting, database services, authentication, communications, payments, screening, and security. No online service can promise uninterrupted or perfectly secure operation. GV may temporarily restrict access or service to address suspected fraud, security incidents, legal obligations, or platform failures. Third-party links are provided for convenience and are governed by the destination provider’s terms and privacy practices.

14. Intellectual property

GV ProClean branding, site design, original text, software interfaces, and other GV-owned materials are protected by applicable intellectual-property law. These terms do not transfer ownership. You may not use GV branding to imply affiliation or authorization without permission.

15. Governing law and preserved rights

Texas law governs these terms to the extent permitted by law. Any dispute must be brought in a court or forum with lawful jurisdiction unless the parties later agree to another lawful process. Nothing here waives rights under the Texas Deceptive Trade Practices Act, privacy law, disability law, or another law when such rights cannot validly be waived, nor does it limit liability that applicable law does not permit to be limited.

16. Changes and electronic records

GV may update these terms prospectively. A version already accepted for a recorded transaction will not be silently rewritten in the transaction record. Where law requires renewed agreement, GV will present the new version before relying on it. Electronic acceptance is intended to create a retainable record of the version accepted.

17. Contact

Questions about these terms or a service record may be sent to info@gvproclean.com.